Managing Users
Create, edit, deactivate, and manage user accounts and role assignments in VoiceCenter.
Every person who accesses VoiceCenter needs a user account. This page explains how to create, edit, and deactivate users, assign roles, and reset passwords.
User List
Navigate to Settings > Users to see all users in your tenant. The list shows:
| Column | Description |
|---|---|
| Name | Full name of the user |
| Login email address | |
| Role | Assigned role (Admin, Supervisor, Agent, or custom) |
| Team | The team the user belongs to |
| Status | Active or deactivated |
| Last Login | Timestamp of the most recent login |
Use the search bar to find users by name or email.
Creating a User
Open the create form
Click the Add User button in the top-right corner of the Users page.
Enter user details
Fill in the required fields:
Field Required Notes First Name Yes Last Name Yes Email Yes Must be unique across the tenant. Used as the login identifier. Password Yes Minimum 8 characters. The user can change this after first login. Role Yes Select Admin, Supervisor, Agent, or a custom role. Team No Optionally assign the user to a team. Save the user
Click Save. The user can now log in with the email and password you provided.
Password delivery
VoiceCenter does not automatically email credentials. Share the initial password with the user through a secure channel and ask them to change it after their first login.
Editing a User
Click the edit icon on any user row to modify their details. You can change:
- Name and contact information
- Role assignment
- Team assignment
- Status (active / deactivated)
Changes take effect immediately. If you change a user's role, their navigation and available actions update the next time they load a page.
Resetting a Password
If a user forgets their password, you have two options:
- User self-service -- Direct them to the Forgot Password link on the login page. This sends a one-time reset link via email (requires SMTP to be configured on the server).
- Admin reset -- Edit the user and set a new password directly. Share it through a secure channel.
Deactivating a User
Deactivating a user prevents them from logging in without deleting their records. Call logs, recordings, and audit history associated with the user are preserved.
Open the user's edit form
Click the edit icon on the user row.
Set status to deactivated
Toggle the user's status to Deactivated.
Save
Click Save. The user is immediately logged out of any active sessions.
Deactivating an admin who is the only admin on the account will lock you out of administrative functions. Always ensure at least one active admin exists.
Role Assignment
Each user must have exactly one role. The built-in roles are:
| Role | Access Level |
|---|---|
| Admin | Full access to all tenant settings, users, PBX, billing, and analytics |
| Supervisor | Team monitoring, queue management, reporting, and limited settings |
| Agent | Call handling, own call logs, and personal settings only |
For more granular control, create custom roles under Permissions.