Getting Started
Logging In
How to sign in to VoiceCenter, reset your password, and manage your session.
Who should read this:All Users
VoiceCenter uses email and password authentication with optional two-factor authentication (2FA).
Signing In
Open the VoiceCenter login page
Navigate to your VoiceCenter portal URL in a supported browser. Your administrator will provide this URL.
Enter your credentials
Enter the email address and password provided by your administrator or from your invitation email.
Complete 2FA (if enabled)
If your account has two-factor authentication enabled, enter the 6-digit code from your authenticator app.
Access the dashboard
After successful login, you will be redirected to the main dashboard.
Forgot Password
If you forget your password:
- Click the Forgot password? link on the login page.
- Enter your email address and click Send Reset Link.
- Check your email for a password reset link (check spam/junk folders if not found).
- Click the link and set a new password.
- Log in with your new password.
Reset link expiration
Password reset links expire after a limited time. If the link has expired, request a new one from the login page.
Session Management
- Your session remains active as long as your browser tab is open.
- If you are inactive for an extended period, you may be prompted to log in again.
- To sign out, click your profile avatar in the top-right corner and select Logout.
Troubleshooting
| Problem | Solution |
|---|---|
| "Invalid credentials" error | Double-check your email and password. Passwords are case-sensitive. |
| Not receiving reset email | Check spam/junk folders. Contact your administrator if the issue persists. |
| Account locked | Contact your administrator to unlock your account. |
| 2FA code not working | Ensure your authenticator app clock is synced. Try the next code. |