Feature Guides
Feature Guides
Detailed documentation for every feature in VoiceCenter.
Who should read this:AdministratorsSupervisors
This section provides in-depth documentation for each feature in VoiceCenter. Browse by category below or use the sidebar to navigate directly to a specific feature.
Categories
| Category | Description | Articles |
|---|---|---|
| Dashboard | Main overview with KPIs and activity | 1 |
| Numbers | Phone number management, porting, and routing | 7 |
| PBX | Extensions, IVR, call flows, queues, and audio | 9 |
| Voice | Call recordings, voicemail, and callbacks | 3 |
| CRM | Contacts, leads, and tasks | 3 |
| Outreach | Campaigns and SMS | 2 |
| Operations | SIP trunks, caller ID, fraud, and rates | 8 |
| Analytics | Call analytics, QA, sentiment, and reporting | 7 |
| Billing | Wallet, invoices, and usage tracking | 3 |
| Settings | System configuration and automations | 10 |