Navigating the Portal
Learn how to navigate the VoiceCenter interface, use the sidebar, and find features.
VoiceCenter uses a horizontal navigation bar at the top of the page. This guide explains the layout and how to find what you need.
Portal Layout
The VoiceCenter interface is divided into three main areas:
- Top Navigation Bar — Contains the main menu categories, your account menu, notifications bell, theme toggle (light/dark mode), and the live clock.
- Page Content — The main working area below the navigation bar. Each page has a Page Header with breadcrumbs, the page title, and action buttons.
- Footer — Links to documentation and support.
Navigation Menu
The top menu is organized into dropdown categories:
| Menu | What It Contains |
|---|---|
| Dashboard | Main overview with KPIs and call activity |
| Team | Live monitor, teams management, performance |
| Voice | Call recordings, voicemail, callbacks |
| CRM | Contacts, leads, tasks |
| Outreach | Campaigns, SMS messaging |
| Numbers | Your numbers, requests, porting, routing, regulatory |
| PBX | Extensions, IVR, call flows, queues, round robin, audio files |
| Operations | SIP trunks, caller ID, fraud limits, rate deck |
| Analytics | Call analytics, agent performance, QA, transcriptions, sentiment |
| Billing | Wallet, invoices, usage |
| Settings | General, permissions, keyword monitoring, automations |
Not all menu items are visible to every user. The navigation is filtered based on your role and permissions. Agents see fewer items than administrators.
Theme Toggle
Click the sun/moon icon in the top navigation bar to switch between light mode and dark mode. Your preference is saved in the browser and persists across sessions.
Notifications
The bell icon in the top bar shows real-time notifications for:
- Incoming call alerts
- Keyword monitoring alerts
- Callback reminders
- System notifications
Click the bell to view recent notifications.
Browser Softphone
If your account has the browser softphone enabled, you will see a floating dialer button in the bottom-right corner. Click it to expand the dial pad and make outbound calls directly from the browser.