Getting Started
Getting Started
Everything you need to get up and running with VoiceCenter.
Who should read this:All Users
This section walks you through the initial setup and orientation for VoiceCenter. Whether you are an administrator setting up the platform for your team, a supervisor managing agents, or an agent handling calls — start here.
Before You Begin
Make sure you have:
- Login credentials — Your administrator or provider will send you an email with your username and temporary password.
- A supported browser — See System Requirements for the full list.
- A headset or microphone — Required for making and receiving calls through the browser softphone.
Onboarding Checklist
| Step | Who | Guide |
|---|---|---|
| Log in to VoiceCenter | Everyone | Logging In |
| Navigate the portal | Everyone | Portal Navigation |
| Set up extensions | Admin | Extensions |
| Configure IVR menus | Admin | IVR |
| Create call queues | Admin | Queues |
| Assign numbers | Admin | My Numbers |
| Set up teams | Supervisor | Teams |
| Make a test call | Agent | Making Calls |
Quick start for agents
If you are an agent, you only need to log in, check your extension, and start making calls. The Agent Guide covers everything you need.