Buy Numbers
Purchase or request new phone numbers from available carrier inventory.
The Buy Numbers page lets you request new phone numbers for your account. Depending on your setup, numbers may be purchased directly from carrier inventory or submitted as a request for the provider to fulfill.
How Number Purchasing Works
VoiceCenter uses a carrier abstraction layer for number provisioning. The process works as follows:
- You search for available numbers by country, type, and area code
- You select the numbers you want
- An order is created and submitted for fulfillment
- The order is processed through the active carrier adapter
- Numbers are assigned to your account and appear in My Numbers
Client users submit number requests that the provider reviews and fulfills. You will not be charged until the provider approves and provisions the numbers.
Requesting Numbers
Navigate to Numbers and select Buy Numbers
From the main navigation, click Numbers and select Buy Numbers.
Search for available numbers
Use the search filters to find numbers:
Filter Description Country Select the country for the number Type Local, mobile, national, or toll-free Area Code Filter by specific area or city code Quantity How many numbers you need Select numbers from the results
Browse the available numbers and select the ones you want. Each number shows its monthly price and any one-time setup fee.
Add notes or requirements (optional)
Include any special requirements with your request, such as:
- Consecutive number ranges
- Specific digit patterns
- Regulatory requirements or documentation you can provide
Submit the request
Click Submit Request. Your request is sent to the provider for review and fulfillment.
Order Tracking
After submitting a request, you can track its status on the My Number Requests page.
| Status | Description |
|---|---|
| Pending | Request submitted, awaiting provider review |
| In Progress | Provider is processing and provisioning the numbers |
| Fulfilled | Numbers have been provisioned and assigned to your account |
| Partially Fulfilled | Some numbers were provisioned; others may be unavailable |
| Rejected | Request was declined (with a reason from the provider) |
A background fulfillment worker processes pending orders through the active carrier adapter, so orders move from pending to fulfilled without manual intervention once approved.
Pricing
Number pricing consists of two components:
| Cost | Description |
|---|---|
| Setup Fee | A one-time charge when the number is provisioned |
| Monthly Fee | A recurring charge for as long as the number is active |
Prices vary by country, type, and carrier. The exact pricing is displayed when you search for available numbers.
Regulatory Requirements
Some countries require documentation before numbers can be activated. Common requirements include:
- Business registration documents
- Proof of address
- Government-issued ID
- Emergency address declaration
If a country has regulatory requirements, VoiceCenter will indicate this during the purchase flow. You may need to submit documents through the Regulatory section before numbers can be activated.
Numbers in countries with strict regulations may take longer to provision. Plan ahead if you need numbers in regulated markets. The provider will communicate any documentation requirements.
Best Practices
- Request numbers in the same country and area code as your target audience for higher answer rates
- Order local numbers for regional presence and toll-free numbers for national support lines
- Keep a few spare numbers in your account for campaigns or seasonal spikes
- Track your number requests so you know when new numbers become available