Invoices
View invoices, check payment status, and download PDF copies.
The Invoices page shows all invoices generated for your account. Each invoice summarizes charges for a billing period, including call usage, number fees, and any adjustments.
Invoice List
The invoice list displays all invoices for your tenant, sorted by date with the most recent first. Key columns include:
| Column | Description |
|---|---|
| Invoice Number | A unique, sequentially assigned identifier |
| Period | The billing period covered by the invoice |
| Amount | Total charges for the period |
| Status | Current payment status |
| Date | When the invoice was generated |
| Actions | Download PDF or view details |
Invoice Statuses
| Status | Meaning |
|---|---|
| Paid | Payment has been received and applied |
| Unpaid | Invoice is awaiting payment |
| Overdue | Invoice is past its due date |
| Void | Invoice has been cancelled by the provider |
Viewing Invoice Details
Click any invoice row to see the full breakdown:
- Line items — Individual charges for calls, numbers, subscriptions, and adjustments
- Usage summary — Total minutes, number of calls, and per-destination costs
- Number fees — Monthly recurring charges for assigned phone numbers
- Credits — Any applied credits or adjustments
- Tax — Applicable tax amounts, if configured
Downloading PDF Invoices
Find the invoice
Navigate to Billing and select Invoices to see your invoice list.
Click the download icon
Click the PDF download icon on the invoice row, or open the invoice detail and click Download PDF.
Save the file
The PDF is generated and downloaded to your browser. It includes your company details, line items, totals, and payment status.
PDF invoices include all the details needed for accounting and expense reporting. Keep copies for your records, as they serve as your official billing documentation.
Invoice Generation
Invoices are generated by the provider based on your usage during the billing period. The generation process:
- The rating engine calculates costs for all calls using the applicable rate deck.
- Number fees and subscription charges are added.
- Credits and adjustments are applied.
- The invoice is created with a unique, race-safe sequential number.
Unanswered calls are not billed. Calls to destinations with no matching rate are blocked and flagged rather than billed at a guessed price, ensuring billing accuracy.
Filtering
Filter invoices by status (paid, unpaid, overdue) or date range to quickly find what you need.