Wallet
Manage your prepaid balance, add funds, configure auto-recharge, and view transaction history.
The Wallet page manages your prepaid account balance. Call charges, number fees, and other costs are deducted from your wallet balance. When the balance is low, you can add funds manually or set up auto-recharge to stay funded automatically.
Wallet Overview
The wallet page shows:
| Element | Description |
|---|---|
| Current Balance | Your available prepaid balance |
| Last Top-Up | Date and amount of the most recent deposit |
| Auto-Recharge Status | Whether automatic top-up is enabled and its configuration |
Adding Funds
Navigate to Billing and select Wallet
Open Billing from the main menu and click Wallet.
Click Add Funds
Click the Add Funds button.
Enter the amount
Specify the amount to add. Select a saved payment method or add a new card.
Confirm the top-up
Click Confirm. The charge is processed through Stripe and the balance updates immediately.
Adding funds requires Stripe payment processing to be configured. If Stripe keys are not set on the server, the Add Funds button shows a "payment not configured" message instead.
Auto-Recharge
Auto-recharge prevents your balance from running out by automatically topping up when it drops below a threshold.
Configuring Auto-Recharge
Open the Auto-Recharge settings
On the Wallet page, click Configure Auto-Recharge.
Set the threshold
Enter the minimum balance that triggers a recharge. For example, if you set the threshold to $50, the system tops up your wallet whenever the balance drops below $50.
Set the recharge amount
Enter the amount to add each time the threshold is reached. For example, $200.
Save
Click Save. Auto-recharge runs automatically from this point forward.
Auto-recharge charges your saved payment method without additional confirmation. Make sure the threshold and recharge amount are appropriate for your call volume to avoid unexpected charges.
Transaction History
The transaction history table shows every financial movement on your wallet:
| Column | Description |
|---|---|
| Date | When the transaction occurred |
| Type | Top-up, call charge, number fee, credit, adjustment |
| Description | Details about the transaction |
| Amount | Positive for deposits, negative for charges |
| Balance After | Wallet balance after this transaction |
Use the transaction history to:
- Audit charges against your call logs
- Verify that top-ups were applied correctly
- Track credits or adjustments from the provider
- Reconcile wallet activity with invoices
Idempotent Top-Ups
Each top-up request includes an idempotency key to prevent duplicate charges. If a network issue causes a retry, the system recognizes the duplicate and does not charge your card twice.
Provider Credits
The provider can apply credits or debits to your wallet. These appear in the transaction history with a "Provider Adjustment" type and include a note from the provider explaining the reason.